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Deliver differentiated customer experiences with Dynamics 365


Deliver Differentiated
Customer Experience How can I accelerate
growth and loyalty through deeper customer
insights and relationships? It starts by knowing
your customers then developing solutions
that meet their needs by differentiated customer experiences
that accelerate growth and loyalty through deeper customer
insights and relationships. Microsoft empowers financial services
organizations to achieve more by delivering differentiated customer
experiences that accelerate growth and loyalty through deeper customer
insights and relationships. Meeting your organizational mission to
know your customer with a 360-degree view predict and deliver what customers
want before they ask for it and leverage customer insights to
provide exceptional customer service. Yana is the VP of banking for a
global commercial banking business. She strives to captivate
her customers every day. So she needs a 360-degree
view of each customer by creating personalized
and relevant experiences which means streamlining her
data, predicting customer needs and proactively offering the
right products and services. Powered by Microsoft
Dynamics 365 Customer Service Microsoft Dynamics 365 Sales,
Azure, Power BI and Microsoft 365 with Teams Yana keeps up to speed by integrating
digital customer service and operations to increase agility and customer
interactions, and reduce complaints. Enrich customer understanding with
insights from social, life events and other data sources. She is confident about
security and compliance because her banking group now
deploys enhanced data analytics and cognitive services. So her team can protect the bank and its
customers against losses and criminal activity before problems occur. Leverage AI to enhance human-led channels for faster and cost-effective interactions utilize a banking data model
to roll out new services faster such as Know Your Customer (KYC),
onboarding, and referrals. Yana’s organization can also improve their
financial services systems’ efficiency while improving overall quality
of their compliance programs. Bottom line, Yana now works smarter. Her company is transforming into a more
effective and competitive business. To illustrate this, in London 2010 Metro Bank opened as a brash competitor
in a seriously traditional industry. Their vision? Redefine the relationship
people have with their bank by innovating customer service. By offering 24/7 branch hours and lightning
quick account openings and customer service the bank built a
foundation for fast growth. Streamlining systems and creating
consistency using technology from Microsoft instantly reduced their
paper costs by £750,000 and greatly reduced back office
processing work and document review that equals more time with customers and
raising the bar for customer service. The company has streamlined their
systems with dashboards and reports generated with Power BI so they can monitor over 14 data points
across the health of the business. By putting customers first and
driving toward solving customer needs Metro Bank is setting the bar for all banks
and making banking easier for all of us. Microsoft empowers financial services
organizations to achieve more by offering industry leading cloud scale the most comprehensive set of compliance
offerings of any cloud service provider and more certifications
than anyone in the industry. By using secure and compliant technology organizations can fundamentally
change the way they work and have real impact on
the way they do business by changing customer expectations,
modernizing their banking meeting complex regulations,
dealing with new competitors combating cyber threats,
and inspiring a productive workforce.

Norman Bunn

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